Contact & Customer Service

RIVASSI WATCHES CO Effective Date: January 2026

At RIVASSI WATCHES CO, we place great importance on providing reliable, discreet, and professional customer service. Our team is happy to assist you with any questions regarding our products, orders, or services.

Customer Service

📧 Email: support@rivassi.com

We generally respond to enquiries within 24 hours on business days.

Service Hours

• Monday – Friday: 09:00 – 18:00 (GMT/BST)

• Weekends & Public Holidays: Support is not available.

Orders & Enquiries

To help us process your request quickly and efficiently, we kindly ask you to:

• Include your Order Number in the subject line of your email.

• Use the same email address that was used to place the order.

Shipping, Returns & Exchanges

Requests regarding:

• Shipping Status

• Returns

• Exchanges

• Refunds

Should also be directed to support@rivassi.com

Important: Returns are processed exclusively after prior contact and authorisation from our team.

Please Note

Customer service for RIVASSI WATCHES CO is currently handled exclusively via email. We do not offer telephone support at this time.